FAQ
Fit & Compatibility
Will CRAVOT bike racks fit my vehicle and hitch?
CRAVOT hitch bike racks are designed for vehicles with 2" hitch receivers, including many SUVs, trucks, and vans.
Check your specific rack’s hitch requirements and your vehicle’s hitch rating before installation.
What types of bikes can CRAVOT bike racks carry?
CRAVOT racks are designed for a wide range of bikes, including e-bikes, mountain bikes, fat-tire bikes, and standard bicycles.
Most racks fit bikes whose tire width is within 5”, wheelbase is within 52”.
Bike quantity, weight, and tire width limits vary by model.
Will a CRAVOT rack fit my fat-tire or heavy e-bike?
Yes, selected CRAVOT racks are designed specifically for fat-tire and heavy e-bikes. Check the individual model’s maximum bike weight, tire width, and wheelbase specifications to confirm compatibility.
Capacity & Loading
How much weight can a CRAVOT bike rack hold?
Load capacity varies by model, with some CRAVOT heavy-duty racks supporting from 100lbs to 300 lbs total.
Always follow the specific rack’s maximum total and per-bike weight limits.
6. How do I load and secure a heavy e-bike on a CRAVOT rack?
Use the rack’s wheel trays and integrated securing system to properly position and secure each bike.
For heavier e-bikes, a compatible loading ramp can make loading easier and safer.
Can I use a loading ramp with my CRAVOT bike rack?
Yes. Most CRAVOT bike racks are compatible with a loading ramp, making it easier to load heavy e-bikes.
Depending on the model, the ramp may be included with the rack or available as an optional accessory.
Please check the product page for your specific rack to see what’s included and whether a loading ramp needs to be purchased separately.
Features & Bike Protection
How does CRAVOT protect my bike during transport?
CRAVOT racks use wheel-based support and securement systems designed to keep bikes stable during transport while minimizing contact with the bike frame. Always follow the installation and securing instructions for your specific model.
X Series adopts tire-mount fixation to protect bike frame.
Can I fold or tilt my CRAVOT bike rack when it’s not in use?
Many CRAVOT racks feature folding and/or tilting functions for convenient storage and vehicle access.
Available functions vary by model, so check the product specifications before purchasing.
Warranty & Support
What warranty does CRAVOT offer for its bike racks?
CRAVOT bike racks are backed by a manufacturer warranty covering eligible defects in materials and workmanship. Please refer to the specific warranty terms.
How do I get replacement parts or customer support?
For replacement parts, product questions, or technical support, contact the CRAVOT Customer Support Team with your order number and product information.
support@cravot.com
We’ll help identify the right solution or replacement part.
🎥 Installation Video Guides
Check the link below to see
Playlist of the Installation Guide Video
https://www.youtube.com/playlist?list=PLB4wYgmdlcL5f1qfOBopENKDtQ55Wq1j6
Order, Shipping, Returns
We use all major carriers, and local courier partners.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number.
Use the tracking number to check your shipment status through the carrier’s website.
If you need help with your order, please contact our customer support team.
support@cravot.com
How long will it take to receive my order?
Most orders are processed and shipped within 1 -3 business days. Standard shipping typically takes 7-10 business days after shipment.
Delivery times may vary depending on your location and the product ordered.
What is the shipping policy?
Please check: https://cravot.com/policies/shipping-policy
What is the return policy?
You can check:
https://cravot.com/policies/refund-policy
Get in touch
Have questions about your order, or a general enquiry?
Please contact support@cravot.com for professional help.
