I had an excellent experience ordering my eBike rack from Cravot, thanks to the exceptional and professional service provided by Joy. I had made an error on my order, and Joy was quick to help me. Her communication was prompt, clear, and incredibly helpful—she resolved the issue quickly and made sure everything was corrected before the order shipped.
The level of customer service Joy provided was truly outstanding. She was not only professional but also genuinely attentive and proactive, which made a huge difference.
As for the eBike rack itself—it's exactly what I needed. It’s solid, well-designed, and gives me full confidence when transporting my eBike. The quality is clear, and it fits perfectly with my setup.
Joy made the entire experience smooth and worry-free. I'm very impressed with both the product and the service, and I wouldn't hesitate to recommend Cravot to others. Thank you again, Joy!