Have had this for a month now. This is a great rack. A couple of things; it is very heavy, but to me that = overbuilt and long lasting. Unpacking and set up is a breeze. Holds bikes very well, very little movement. A couple of improvements that could be made; I had to lube all the pivot points after a dusty road drive (seems as if the pivot points should be able to handle dust and dirt), you need a big wrench to attach to bolt to the hitch (maybe this and the support bracket wrenches could be included - not a wrench that is common), I use a heavy duty cable lock (but maybe an included lock built in), I know this is a two bike rack, but would be great if it had a sleeve to add on another singe bike rack. Overall, for the price you can't go wrong. Very happy with my purchase.